FREE Postage on orders over $90

Delivery within Australia 3-4 Business Days – $10 flat rate

What if my order hasn’t arrived in the estimated time of 4-5 business days?

Please be advised that our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.

Who will deliver my parcel?

Your parcel will be sent by Sendle. Sendle is an Australian-based company and the first postal company in the country to offer fully carbon neutral delivery services. On occasion your parcel may be delivered locally by one of our White ivy team member.

How to track your parcel with SENDLE

You will receive an email confirmation once your order has been dispatched. The email will include a link to track your order.

You can also track your order any time at www.sendle.com

If you have been through these processes and still cannot locate your parcel, please email us at INFO@WHITEIVYSTUDIO.COM

Ways to ensure you don’t miss your delivery

Our deliveries with SENDLE are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg “Leave at Reception”).

What happens if an item I ordered was out of stock?

If one of the items you’ve ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email, as your dispatch date will be delayed.

If you would like an update on when a product will come back into stock, please email us at INFO@WHITEIVYSTUDIO.COM
Thanks for understanding.

HAIR PARTNERS

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